got version 2606 here... I just installed a new Echo this morning.. my first one arrived damaged in an undamaged box.. I pictured a packer accidently whacking it against something before sticking it in the box :/ When I informed Amazon I quickly got a very nice email in return.....Hello Gary,
This is Eric from Amazon Echo support. I'm so sorry that your Echo arrived damaged.
We'll be more than glad to replace your Echo and let you use the damaged one until the new Echo arrives! For security reasons, we ask that you contact us directly by phone at your earliest convenience so we can process your replacement.
You can reach Amazon Echo Customer Support by phone directly and toll-free at 1-877-375-9365. We're available from 3 a.m. to 10 p.m. Pacific time, seven days a week.
We look forward to hearing from you soon.
Best regards,
Eric The new one is now up and running flawlessly!