Echo Dot Connecting To Amazon Prime Account

[Guitars415]

So I just bought an echo dot (it's awesome) but it seems like it doesn't recognize that I have an amazon prime account (or maybe it did?).  I tried to play some songs but it said I need to get amazon music ($3.99/month) but I already have a prime membership.... So, why do I need to get amazon music?  I thought amazon music was including with my prime membership?  Can someone shed some light on this.  I called customer support and they didn't help me very much and I'm still left in the dark.

[mindmagic]

Perhaps the songs you're trying to play aren't available on Prime? Try going into Prime Music on your phone or PC and add what you can to your Library, then try again. Or try one of the "public" playlists - New Age for Sleep, for example.

[malliekm]

Unless it was for a limited time only, you should have gotten one month free of Music UNLIMITED.  If  you decide to keep it, it's $3.99/month.  If you don't, your Prime Music kicks in and that's part of having a Prime membership...UNLESS, like me, you're a Prime member on someone else's acct.  My daughter and I share a Prime membership.  My orders come to me and I  pay for them with my cc.  But only the main account holder (the person who opened the acct) can listen to Prime music for free

[k9kids]

So I just bought an echo dot (it's awesome) but it seems like it doesn't recognize that I have an amazon prime account (or maybe it did?).  I tried to play some songs but it said I need to get amazon music ($3.99/month) but I already have a prime membership.... So, why do I need to get amazon music?  I thought amazon music was including with my prime membership?  Can someone shed some light on this.  I called customer support and they didn't help me very much and I'm still left in the dark.

Some songs/artists are only available on Amazon music unlimited which will cost you an extra $3.99 per month. If you have multiple Echo devices, it will only be for a specific device. It will cost more to have music unlimited on all your Echo devices.

You gain access to millions of songs not available to normal prime music subscribers.

I opted to have it only on one device that I use the most.

[mike27oct]

@k9kids

Have you ever switched the device you chose to have Music Unlimited on to a different device you have?  Say, from an Echo to a Tap?  I believe this is possible.

[Guitars415]

So I just bought an echo dot (it's awesome) but it seems like it doesn't recognize that I have an amazon prime account (or maybe it did?).  I tried to play some songs but it said I need to get amazon music ($3.99/month) but I already have a prime membership.... So, why do I need to get amazon music?  I thought amazon music was including with my prime membership?  Can someone shed some light on this.  I called customer support and they didn't help me very much and I'm still left in the dark.

Some songs/artists are only available on Amazon music unlimited which will cost you an extra $3.99 per month. If you have multiple Echo devices, it will only be for a specific device. It will cost more to have music unlimited on all your Echo devices.

You gain access to millions of songs not available to normal prime music subscribers.

I opted to have it only on one device that I use the most.

That's exactly what I found out.  I was under the impression having a Prime membership included Amazon Music.  I did not know Amazon Music was an addition to Prime Music. 

Thanks

[k9kids]

Amazon Prime does include Amazon Music.

The $3.99 per month charge is for Amazon Music Unlimited. This takes  you from roughly 2 million songs to roughly 10 million songs and thousands of playlist and personalized stations.

[mindmagic]

"Unlimited" is a bit of a misnomer. There will still be a lot of music that is not available.

[scottrods]

I installed an echo Dot for My Aunt (For those who have followed my entries by my user name), With Zero help she can now control her Own Entertainment equipment now! It's Awesome... She was absolutely astonished and almost tearful with joy that she can now adjust her own volume, Change Channels, Turn the system on and off through Alexa. For a Quadriplegic, This is Almost like getting a new set of hands... that work. All this prefaces the next part...

On the Echo I have (full size tall boy), I get Music Stations, Songs by artist, songs by Genre... Singles if asked for a particular song... All of that... But on the Dot I installed for my Aunt, All I get is the same response the OP Mentioned, offering the Unlimited service for a fee... I will admit I already had Amazon Prime for a few days (couple of weeks maybe) before I got My Echo... I set hers up and opened an Amazon Account and added Amazon Prime (just like mine) all in a day. Is there maybe a delay in access once you set up Prime? or does the music stuff just not work the same on Dot?

[Guitars415]

I installed an echo Dot for My Aunt (For those who have followed my entries by my user name), With Zero help she can now control her Own Entertainment equipment now! It's Awesome... She was absolutely astonished and almost tearful with joy that she can now adjust her own volume, Change Channels, Turn the system on and off through Alexa. For a Quadriplegic, This is Almost like getting a new set of hands... that work. All this prefaces the next part...

On the Echo I have (full size tall boy), I get Music Stations, Songs by artist, songs by Genre... Singles if asked for a particular song... All of that... But on the Dot I installed for my Aunt, All I get is the same response the OP Mentioned, offering the Unlimited service for a fee... I will admit I already had Amazon Prime for a few days (couple of weeks maybe) before I got My Echo... I set hers up and opened an Amazon Account and added Amazon Prime (just like mine) all in a day. Is there maybe a delay in access once you set up Prime? or does the music stuff just not work the same on Dot?

Please start your own thread regarding the issues you are having.  Thank you.

[mike27oct]

>>>   Please start your own thread regarding the issues you are having.  Thank you.

Why? The guy is "on topic" and threads are not unique to one person.