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Echo & Alexa Forums

Music not working

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Grob

Music not working
« on: March 15, 2017, 11:45:52 am »
Hello, anyone. Received echo dot about three months we just use it for music and alarm. Just got back from a vacation and when I try to play any music it says there is no music in my music library. Just wondering if maybe when I bought it I had free music for a trial period and it has now expired? If so how do I get it back and what is the cost.

strayfish

Re: Music not working
« Reply #1 on: March 15, 2017, 12:04:28 pm »
What were you saying to it that got it to play? That might help narrow down the source then maybe why it's gone.

mike27oct

Re: Music not working
« Reply #2 on: March 15, 2017, 02:58:52 pm »
Unplug the Dot for at least five minutes (to clear its memory), then plug it back in, and it likely will work right again.