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Echo & Alexa Forums

Can't re-register

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Mlbertoia

Can't re-register
« on: May 21, 2017, 03:26:02 pm »
Recently had a power outage and had nothing but problems with the echo dot since. After reconnecting she'd periodically come on and greet me. Tried to disconnect and reconnect and lost the device altogether and now I can't reconnect bc it says it's not registered but I don't have the option to do that again. HELP! I MISS ALEXA!

Re: Can't re-register
« Reply #1 on: May 21, 2017, 05:01:35 pm »
try doing a power cycle on your router.  unplug power for a slow 20 count, then plug back in. 

Alpha Bitch

Re: Can't re-register
« Reply #2 on: May 22, 2017, 09:56:28 pm »
I can't reconnect bc it says it's not registered but I don't have the option to do that again. HELP! I MISS ALEXA!
II don't understand your statement.  Alexa app>Settings>About - Device is registered to....  is where you can register or deregister/unregister your DOT.