Alexa messaging and calling in the UK

[AlanH]

working on my devices despite app not yet being updated

What settings need to be enabled to make this work?

[Joe Duffy]

I can see the Alexa help pages on Amazon UK now cover calling, messaging and drop-in but I can't see how to enable them either?

[AlanH]

I can see the Alexa help pages on Amazon UK now cover calling, messaging and drop-in but I can't see how to enable them either?

Good to know it’s not just me 

[Joe Duffy]

Using them as a home intercom is what I'm looking forward to! Drives me mad folk bawling upstairs.

[kRAyZZed]

This is getting frustrating.

Amazon UK Help states "This feature is available to Alexa customers in the United States, United Kingdom and Germany. All you need to sign up is an Amazon account, the Alexa app (installed on a compatible iOS or Android phone), and a cell phone number."

But even after re-installing the app and redownloading the app from the app store, I still see no option to activate messaging or drop in

Any ideas?

[greatcapp]

This is getting frustrating.

Amazon UK Help states "This feature is available to Alexa customers in the United States, United Kingdom and Germany. All you need to sign up is an Amazon account, the Alexa app (installed on a compatible iOS or Android phone), and a cell phone number."

But even after re-installing the app and redownloading the app from the app store, I still see no option to activate messaging or drop in

Any ideas?

Same for me.

I'm guessing we need to wait for something at their end to start up. Spent an hour or so earlier deleting, making usa amazon accounts, install app on ios, android etc. Still no dice.

[AlanH]

I don’t believe it’s working in the U.K. yet.

[Beetle-Snake]

I don’t believe it’s working in the U.K. yet.

Definitely working on mine in the UK on a UK account. I have not done anything to my settings but I can call any device or drop in. Been working since first thing this morning. App still not updated.

[Bandageboyz]

A couple of comments.
The app has not been updated in the Apple App store from what I can see.
You cannot install the update on all devices. It works on my android phone but not tablet.
I have only been able to update the app using the link listed on the Amazon store. Not directly via the play store.
I am based in the UK with a UK account and have it working with the intercom. Just can't call anyone due to the issues with the app updates.
So its there but the roll out seems rather poor.

[StevenR]

A couple of comments.
I have only been able to update the app using the link listed on the Amazon store. Not directly via the play store.

Would you be able to share this link? The only link I found in the Amazon Shopping app just sent me to the Play Store with no option to update.

[AlanH]

I’m taking these claims with a large pinch of salt. I don’t believe Amazon would allow a partial release of an updated app for some devices and not others. Plus the “What’s new with Alexa?” email makes no mention of this.

[greatcapp]

I’m taking these claims with a large pinch of salt. I don’t believe Amazon would allow a partial release of an updated app for some devices and not others. Plus the “What’s new with Alexa?” email makes no mention of this.

But the info is on the UK website. It's just not working for most of us? I don't believe the people here who have it working are blagging us. What would be the point in that?

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202153130
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202158530
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202136190

[AlanH]

After following three pages of Amazon links, you’re told to sign up for Alexa Calling and Messaging by opening the Conversations tab on the app. I’m running iOS 11.0.1 on an iPhone 6, with the latest version of the Alexa app, and there’s no Conversations tab on my app, and I haven’t seen an update to the Alexa app for some time.

[StevenR]

I managed to get it working by downloading the APK from another site. The version you need is apparently 2.1.366.0 (the version which was available on the Play Store was  2.1.297.0).

[Beetle-Snake]

I’m taking these claims with a large pinch of salt. I don’t believe Amazon would allow a partial release of an updated app for some devices and not others. Plus the “What’s new with Alexa?” email makes no mention of this.

Take as much salt as you want but I can assure you I have it working. I don't know why either but it's 100% working