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Echo restarts stopped Spotify songs after a gap EVERY TIME

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nickbarthram

Echo restarts stopped Spotify songs after a gap EVERY TIME
« on: August 29, 2017, 04:37:21 pm »
Hey

Hoping someone else has figured out the fix to this.  For the last couple of months, my Echo will begin playing whatever the last song I played on Spotify was, within about an hour of me stopping it.  It will then repeat this until I open Spotify on a different device (i.e. my phone) or unplug my Echo at the mains.  This happens every time.

I've checked the Echo app, and it's not hearing a new instruction to play it, it's just coming from an internal trigger.

Anyone have any idea how to let Alexa know that stop means stop?

P.S.  Just for clarity:
- "Alexa, play Firestarter"
- Music plays
- "Alexa, stop"
- Music stops
- An hour passes
- Music plays
- "Alexa, stop"
- Music stops
- An hour passes
- Music plays
- "Alexa, stop"
- Music stops
- An hour passes

...you get the picture.  EVERY TIME. 

Re: Echo restarts stopped Spotify songs after a gap EVERY TIME
« Reply #1 on: August 29, 2017, 06:14:17 pm »
definitely time to call for help at Amazon technical support... but I'd certainly try a reset first, then I would alos check and see if some kind of timer is working against you in the web app/page... and stuff like that. I don't see how something like this could happen other than from a server issue, but starting with tech support would be good advice on this one.
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