Get CPR certified in 30 minutes at CPR Test Center.
Echo & Alexa Forums
  1. Echo & Alexa Forums
  2. General Category
  3. Amazon Echo Discussion
  4. Can't connect to Internet with Echo-Dot

« previous next »
Pages: [1]

Can't connect to Internet with Echo-Dot

  • 2 Replies
  • 5435 Views

0 Members and 3 Guests are viewing this topic.

Nisko

Can't connect to Internet with Echo-Dot
« on: September 19, 2017, 06:15:41 pm »
I just had a brand new router and modem installed today by Spectrum.  Now, I can't get my Echo-Dot to connect - to either the 2.4GHz channel or the 5.0GHz channel.  I'm just guessing, but could it be the security is different on the new router?  I need some help, please!
Logged

mike27oct

Re: Can't connect to Internet with Echo-Dot
« Reply #1 on: September 19, 2017, 06:31:51 pm »
Have you gotten any other wireless devices to connect to the new hardware?  If not it could be a bad password issue. You should be able to get the Alexa device to connect to ANY properly working wi-fi system.  I would get the Spectrum folks back out to check.
Logged

Nisko

Re: Can't connect to Internet with Echo-Dot
« Reply #2 on: September 19, 2017, 08:13:53 pm »
Thank you.  Rebooting the modem did the trick.
Logged
Pages: [1]
« previous next »
  1. Echo & Alexa Forums
  2. General Category
  3. Amazon Echo Discussion
  4. Can't connect to Internet with Echo-Dot