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DOT can’t do sums

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Pagemakers

DOT can’t do sums
« on: September 28, 2017, 06:56:01 am »
For some reason my Dot can’t do sums.  EG. What is 4 divided by 3.  Or 6 times 6.  All my other devices can but not the dot.

Is there an issue?
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Bandageboyz

Re: DOT can’t do sums
« Reply #1 on: September 28, 2017, 07:26:06 am »
Mine is happy to do the calculations you mention. Likely you need to do a recycle by turning it off and on again.
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Pagemakers

Re: DOT can’t do sums
« Reply #2 on: September 28, 2017, 08:15:12 am »
I’ve done a reset and it’s the same. I have 2 dots and 2 Echos. Only the dots are affected.
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malliekm

Re: DOT can’t do sums
« Reply #3 on: September 28, 2017, 12:57:28 pm »
My Dots are working.  I guess the issue is with your Dots.  Have you called ts?
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Pagemakers

Re: DOT can’t do sums
« Reply #4 on: September 28, 2017, 01:09:20 pm »
Yes they are calling back tomorrow
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Offline renegade600

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Re: DOT can’t do sums
« Reply #5 on: September 28, 2017, 05:27:16 pm »
did you check the logs to see if it heard you right?
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Pagemakers

Re: DOT can’t do sums
« Reply #6 on: September 28, 2017, 05:33:06 pm »
Yes. I can’t post images here but I asked exactly the same question to my Echo and to my Dot. Echo answers correctly. Dot says “sorry I couldn’t find the answer to your question.” 

It can answer any other question apart from Maths!
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mike27oct

Re: DOT can’t do sums
« Reply #7 on: September 28, 2017, 07:13:12 pm »
Unplug for five minutes or more for a total reset.
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Pagemakers

Re: DOT can’t do sums
« Reply #8 on: September 29, 2017, 03:20:43 am »
But I have more than 1 Dot and they are all doing it.
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Offline renegade600

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Re: DOT can’t do sums
« Reply #9 on: September 29, 2017, 04:14:42 am »
Quote from: Pagemakers on September 29, 2017, 03:20:43 am
But I have more than 1 Dot and they are all doing it.

try one next to the router. 
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Pagemakers

Re: DOT can’t do sums
« Reply #10 on: September 29, 2017, 04:28:22 am »
For me all dots are the same. All my Echos work.
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mindmagic

Re: DOT can’t do sums
« Reply #11 on: September 29, 2017, 04:49:46 am »
Have you tried rebooting your router?
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Pagemakers

Re: DOT can’t do sums
« Reply #12 on: September 29, 2017, 05:31:26 am »
Why would that do anything? The dot can answer all other questions apart from maths ones. Also the Echos connected to the same router are fine.
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Offline renegade600

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Re: DOT can’t do sums
« Reply #13 on: September 29, 2017, 06:14:19 am »
Quote from: Pagemakers on September 29, 2017, 05:31:26 am
Why would that do anything? The dot can answer all other questions apart from maths ones. Also the Echos connected to the same router are fine.

answering questions and calculating are two different things.  if the dot is too far away or there is some type of interference, it may take too long for the dot to reply giving the message you have been getting.   It is something to try and a possible cause to eliminate.   
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Pagemakers

Re: DOT can’t do sums
« Reply #14 on: September 29, 2017, 06:17:39 am »
Rebooted. The same.

The dot says she can’t answer the question immediately. 

Amazon Support calling me this afternoon.

Incidentally I’ve also got the iOS reverb app that that too can’t answer maths questions. Most odd
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