Echo audio stops...must cycle power

[iMav]

A few months ago, my Echo started going mute.  It recognizes voice commands and volume up/down commands (as well as remote)...but the sound is just absent.  I have to cycle power...then it works for a few days, and then I have to cycle power again.

This has been happening consistently for two months now. (I've even done a few, full resets)

Anyone else seeing this behavior?

[DParker]

I've never had that happen, nor have I heard of it before.  Have you contacted Amazon support?

[Yoda_One]

A few months ago, my Echo started going mute.  It recognizes voice commands and volume up/down commands (as well as remote)...but the sound is just absent.  I have to cycle power...then it works for a few days, and then I have to cycle power again.

This has been happening consistently for two months now. (I've even done a few, full resets)

Anyone else seeing this behavior?

This is off the cuff but have you added a Skill which might affect the default volume level?

[iMav]

This is off the cuff but have you added a Skill which might affect the default volume level?

Nope.  The sound is just non-functional.  (and I don't really have much linked to the device)

[mike27oct]

Call 'em!

From an Amazon email: “You can reach Amazon Echo Customer Support by phone directly and toll-free at 1-877-375-9365. We're available from 3 a.m. to 10 p.m. Pacific time, seven days a week.”

[Ram]

Did this ever get resolved?