Echo Plus will not discover Philips Hue bulb

[Bsudragoo]

Let me know if you vet an answer, ours can not discover the hue light either.

We have had a very up and down first look at the plus. Wants to reset from time to time, and we just got it.

[Bsudragoo]

Oh yeah, when I called Amazon support, they told me to contact Philips!

[George!]

Don’t know if this helps anyone or whether anyone can shed light on what I experienced regarding this issue.

I too was experiencing the issue of Echo Plus not recognizing my Philips Hue Light. After much experimentation, it appears to be an issue with the lamp I was plugged into. Light works fine when using the switch. However, Echo will not recognize the light. I put the light ina different lamp and it recognizes it. I add the light to Alexa app. I even put the light in another lamp...still works once I added to app. When I then put it back in the original lamp...CANNOT communicate.

Any ideas?

[ee323]

Thanks to a few inspirations from the previous posts, this is what worked for me. (I have tried resetting the lightbulbs/echo plus in the past but still struggled)

1. Reset the Echo Plus.
2. Log out of the Alexa App
3. Once the Echo Plus is ready to be set up, log in to the Alexa App
4. Once set up, manually reset each of those hue lightbulbs
5. That should discover them one by one.