Device Name not forgotten

[ijefferyes]

I have recently add my Sonos devices to my Alexa setup.

But, during the process I wanted to keep the existing Sonos device names e.g. Kitchen and rename my Echo devices.

But, no matter what I have tried (including reset) I cannot get the Alexa devices to completely forget their previous names.

If I ask the echo device it's device name it now says "shelves". But, if I ask Alexa to play music on "kitchen"  it comes out the same device.

Somewhere Amazon must be remembering old device names. I have raised a ticket with Amazon and they have passed it onto their developers.

Is anyone experiencing the same thing and has anyone been able to fix this issue?

[asianrocker]

LOL, the support does not know how you rename your echo? Or they must be confused how you explain your problem as I am.

[renegade600]

I am not familiar with sonos so what I say may not apply.  did you check the sonos alexa skill and your sonos account and see what names they are using?

[mike27oct]

Device name change must be made via Alexa app Settings tab of the device you want to affect; e.g if you have a device named Living Room, you must be in Settings for Living Room device.  If the name is not what you want under device name, change it there.