Hi Andy, try settings/my echo dot/location and just set new location to your full address. Use Europe and GMT if in the UK and it should work fine. Mine does. If you need to reset the dot and start again, either pull the plug and reboot or for full reset to link up WiFi and address again, hold down mic mute and volume down buttons till light ring turns orange, then blue and begin again putting settings in as before when you bought it.