error code 12:1:1:107:22:1

[GaryM]

Hi all,

Just purchased a used, second-hand 2nd Gen echo but the Alexa app gives me this error code when trying to connect it to my WiFi; 12:1:1:107:22:1.

I've googled it obviously but the most helpful info I can find is to basically contact Amazon customer services but I don't want to do that if I don't have to.  Has anyone else come across this?  Is it simply a case of getting the previous owner to deregister the device do you think?

[AlanH]

It sound like it’s still registered to the previous owner, or else Amazon have it reported as lost or stolen. I’d start with the previous owner.
https://www.amazonforum.com/forums/devices/echo-alexa/25210-there-was-an-error-registering-your-device-error

[GaryM]

It sound like it’s still registered to the previous owner, or else Amazon have it reported as lost or stolen. I’d start with the previous owner.
https://www.amazonforum.com/forums/devices/echo-alexa/25210-there-was-an-error-registering-your-device-error

Thanks!

Yes, have just asked him to deregister it and I'll try again later.