Spot bug

[AlanH]

removed

No, but spamming every thread isn’t going to get you many backers.

[Nezmo]

...

Where in the world are you just so we can establish it’s not just a U.K. firmware issue.

I'm in the US.

[Pagemakers]

Amazon contacted me again today....


I just wanted to give you an update that we're still working on the resolution to the problem you had encountered with your Alexa device.

As soon as I receive feedback, I'll be able to send you more information.

Thank you for your continued patience and understanding as we work on this for you.

I'll be in touch shortly.


Warmest regards,

[Nezmo]

Appreciate the update, thanks.

[Pagemakers]

Latest update from Amazon...


Hello,

This is Micaela from the Amazon Support team. I trust this finds you well.

I'm glad to inform you that thanks to your latest video, our developers have found the true cause of the issue related to the volume of Alexa.

They are now working on an update to fix this feature. I cannot guarantee as to when this update will be released but I hope to receive more feedback for you soon.

Thank you for your continued patience, I'll be in touch soon.

Have an awesome day!


Warmest regards,

Micaela

[AlanH]

Thanks for the update. It does seem to be taking Amazon a long time to get to the bottom of the issue.

[Nezmo]

I guess we should give up on this fix.  Sounds like Amazon were giving you spin on this.

[Pagemakers]

You’d think.  However, they contact me almost every week. Got this yesterday....

Hi Paul,

This is Micaela from Amazon. I hope this email finds you well.

This is just another update on our investigation about the Echo Spot.

Just letting you know that we are still working on this for you and I'll continue to keep you posted.

Thanks for you patience, I hope you have a wonderful week!


Warmest regards,

Micaela S.
Amazon.co.uk
Your feedback is helping us build Earth's Most Customer-Centric Company.

[Nezmo]

Looks like this fix went in file 13.

[Pagemakers]

Is yours fixed?

Mine isn’t. They still write to me every week stating they are working on it.

Pathetic it’s taken almost a year so far.

[AlanH]

You deserve an invite to the next Amazon staff Xmas party 

[Nezmo]

Is yours fixed?

Mine isn’t. They still write to me every week stating they are working on it.

Pathetic it’s taken almost a year so far.

Nope.  File 13 = trash can.  In other words I think they either gave up or you've been lead along.

[Pagemakers]

Agreed. It’s pathetic.

This was sent last week....

Hello Paul,

Thariq here, from the Amazon Echo Support team. I trust this email finds you well.

I am writing on behalf of Micaela to advise that our update to fix this issue you experienced with your device, is still a work in progress.

I cannot thank you enough for your continued patience with regards to our efforts toward a resolution.

Just so you know, I'll continue to inquire for updates from our developers on your behalf to keep you updated with the status of the investigation.


Warmest regards,


Amazon.co.uk