Samsung's warranty on their TVs is 1 full year, parts and labor. If your TV failed in under a year without you doing something to break it they had to cover it, by law.
You'd think! My first samsung TV (4 grand) was dead out of the box. Dealer replaced that one, but the replacement started to flicker 8 months in. Samsung took weeks to get it addressed, telling me repeatedly, that I would get calls that never came. Took over a month to get someone out who couldn't fix it. Called them again and the same story. Finally the
same guy comes out again, but he still can't fix it. He suggests I call samsung for a replacement.
What a surprise... same multiweek run around. I finally spend 2 hours on the phone with them, asking for supervisor after supervisor. I finally get a man with no foreign accent that says they are done with me and that my set is no longer in warranty, with a set of options that were all very expensive. I asked to speak with his supervisor and he refuses, basically telling me they have done all they are going to, and to have a nice day.
"
Wanna bet, jackass?"
It took a certified letter to sammy's U.S. CEO with a little attorney speak that I would pursue a
breach of warranty suit under California's consumer protection statutes, to get a new TV (which showed up within the week). But 3 years later, that one literally exploded.
AVS Forums are full of tales like this. Even Scott Wilkinson, one of the forums' editors, has gone on record that Samsung is probably the worst offender in this regard.