My Echo stopped playing all music over two months ago. Unplugging and resetting has no effect. Amazon tech support is worthless. They keep telling me that they are 'working' on the issue but nothing gets done. It is not a network problem because Alexa works from both of my Kindles, my laptop, and my phone. Music plays on all of them whether I use 5G or 2.4. Needless to say the next device that I buy, if I do, will not be from Amazon.