Specifically Dot 3 audio quality

[AlexaSTOP]

I have a dot 2 and a dot 5, sound quality is clear with no problems.

However, the 2x dot 3's I have, the sound from Alexa's responses is completely unintelligible at the worse and bad at the best. No top end, just muffled like it is covered with a pillow.

The EQ settings in the app make no difference whatsoever to Alexa's spoken responses, no change - EQ does not seem to touch Alexa's responses.

EQ does however change the quality from any streaming of Amazon music or streaming radio stations and it is quite acceptable.

I talked to customers services who were assuring me this seems strange and they haven't heard of it before 🤔 I sent one back for an exchange..which is exactly the same.
Warranty period expired just after that so I'm stuck with it.

Anyone else or just me? If so, is there a fix for it without using external speakers?

Thanks

[AlanH]

Both Dot 3rd gens running latest firmware?

[renegade600]

just for clarification, you are saying music is okay but not the spoken word?     

[AlexaSTOP]

Yeah, both updated to latest.

Both Dot 3rd gens running latest firmware?

[AlexaSTOP]

Exactly that.
Music is crisp with acceptable top end.
When asking  'Alexa, what is the weather' for example, it results in a muffled, over-bassy, low treble and low mid response in which altering the EQ does not change it whatsoever.

just for clarification, you are saying music is okay but not the spoken word?   

[jwlv]

Try setting Alexa to a different voice in the app. Alexa now supports several different voices and accents. Perhaps changing to a different voice and then changing it back will reset the voice quality some how.