Amazon Echo - Will hear command & respond but no sound comes out of the speaker

[dmccuk]

Hi,

I'm new to the Amazon echo. Can anyone tell me if I'm doing something wrong or need to set something up?

I setup our new echo 4 days ago. It responds well and i connected it to prime music and installed a few skills which work great. The trouble is, if the Echo is left for a few hours, it loses the ability to play anything. Alexa will wake up ok and listen to my command. Then will respond to say she's now playing a song or a radio station, but no sound comes out. It's like alexa thinks it's playing but it isn't.

I've turned up the volume all the way, I can still hear alexa so I know the speak is working. The wifi in the house is up and available but still no sound. The only fix I can do is to pull out the power cable and put it back in again. But I'm doing that 3/4 times a day and to be honest, that isn't really a fix.

Can anyone help me before I send it back?

Thanks you in advance.

Dennis

[strayfish]

Have you had a look at the settings on the Alexa web page? I sometimes find it easier to see what's what on a larger screen. This is the UK one https://alexa.amazon.co.uk/; if you're in the US it's probably .com. Might help you see if there's something overriding the output, and it'll certainly confirm that it's actually playing or not.

[mike27oct]

Omplug for FIVE minutes or more.  It takes time for things to be cleared sometimes.  Also set volume to leve 5 so when it does come on it will not blast sound!

If this doesn't help, google phone number for Echo customer service and call it.

[Ridleyrm]

Did you get a fix for this? I just got a Echo Show for Christmas and it is doing same thing