Echo show playing issues

[nikkimac72]

I have an Echo Show.  The past few weeks, I will ask it to play a certain morning show.  It will pay the ads then no sound however it shows it is playing as it shows a Stop/Pause for it on the screen but again, no sound. Can hear the ads fine as well when I asked it to play music from SiriusXM it came right now.   I have unplugged it but still does it.

[renegade600]

there should be a skill installed in the alexa app.   try disable then enable it again.   other than that, there is not much you can do about it since it sounds like the problem is at their end.