I am about to replace the ring cameras with another brand. Lately, I have been losing, on the average, one camera a month to "this device is offline" errors. Once it gets the error, it will not connect again, no matter what I do. Call customer service, they just want to sell me a new one at a discount. If I did not know better, I would think ring was sending updates to break them. I like ring because of the integration with alexa and I really hate replacing all the cameras and the alarm system but sometimes you gotta do what you gotta do.