Help please

[Hon750]

I have had my echo for 6 months and everything was ok the it stopped. I though it was a problem with it and got a new one replaced by amazon . This problem is I can connect the wifi but it won't then connect to the internet and give a error message. I live in Spain but it was working fine before then.
Any help would be really really helpful
Wayne

[tuicemen]

If it was working then stopped the issue is most likely your router.
The routers I have allow you to put a cap on the number of Wi-Fi devices you could be over that number which would need to be edited.
your router could just be going.
I had one in which my laptop would connect to but stopped being able to get on the internet. if I used the Ethernet cable it was fine. I suspected it was my wi-fi card but as it turns out was my router.
A new router solved the issue for me.

[strayfish]

Is the service available in Spain? If not, is Spain where it was working or somewhere else? Have you contacted Amazon support again to see what they say?