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voice recognition

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Midwest wife

voice recognition
« on: December 06, 2017, 07:21:15 am »
With the new voice recognition..... Alexa does not know who I am or my husband when we ask.
We have done the voice profile many times and reinstalled the app on our phone (which is what support recommended). Anyone having these issues?
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  1. Echo & Alexa Forums
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  3. Echo Technical Support
  4. voice recognition