I have a solution to this problem. The first week I had the Echo show, it worked fine. Play music at Volume 10 and ask Alexa any command and she responds no problem. After 3 weeks Alexa would not respond if music was playing above Volume 4. I set it back to factory settings, and Alexa starting to respond just like the first week. However, once again, this only lasted for 3 weeks. Amazon is pushing settings to my device, really annoying. Not exactly a 3rd world problem, but still annoying.